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Warranty Service Call (used within 60-days of completion)
Superior Sight & Sound’s system installation and programming is guaranteed for 60 days from the substantial completion date of your installation. Equipment is covered according to the manufacturer’s warranty for each product.
Superior Sight & Sound wishes to ensure that your system will continue to perform at its best. After all, it is clients like you that have built our business. We hope that you get many years of trouble-free pleasure from your purchase, and during your first 60 days of ownership we want to make the pleasure a free service.This in-home service policy is offered exclusively to the original purchaser of a Superior Sight & Sound’s system and is non-transferable.
If a component of a Superior Sight & Sound system should fail during normal, domestic use due to a fault in materials and/or workmanship, Superior Sight & Sound will at its discretion adjust, repair, or replace the defective unit(s) free of charge for a period of 60 days from the date of Substantial Completion. Substantial Completion is defined as the point in time when your final equipment has been delivered and trouble-shooting, final programming, system tuning and client training are complete.
Non-Warranty Service Call (used after 60-days of completion)
If your Superior Sight & Sound system is now out of warranty, or if your system was installed by another company, our normal hourly rates apply which are for $95/man hour. with a $60 trip fee.
Equipment warranty offers complete piece of mind. Superior offers 3 and 5 year equipment warranty plans through third party providers which cover failing gear and electrical surges. These warranties cover the equipment as well as the labor to troubleshoot, remove, replace or repair the malfunctioning device(s) that we have sold and installed in the system. The warranty plans do not cover new or additional programming. The warranty plans do not cover service related calls caused by third party providers such as Comcast, Xfinity, Uverse, Directv or Dish. Cable and modem boxes often go bad and your service provider is responsible for replacing these. If a replacement box is added to the system, there will be a service call charge to come out and reprogram the box.